Overview

Meineke Car Care of Branford is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to take the location to the next level. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background/experience not necessary but interest is preferred. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit!

Terms to be discussed with applicant and are dependent on experience level.

Responsibilities/Duties

Customer Service

Put the customer first. Go above and beyond to WOW the customer

Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining

the inspection process, and collecting signed work orders before any work is done

Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits

and value of any needed work, answering any questions, and performing any needed repairs

Follow company procedures for checking out customers - reviewing any work done, seeking feedback, scheduling

follow-ups, etc.

Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as

they arise

Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on

inspection procedures as needed

Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily

Manage daily customer callback process to ensure calls are being made & appointments are being set

Scheduling

Create weekly schedules to keep center staffed appropriately for projected sales volume

Adjust schedule as needed to cover absences, meet demand, or improve center profitability

Proactively note and plan for holidays, local events, and other things that might impact center sales

Sales

Meet weekly and monthly sales goals

Proactively generate appointments to increase sales

Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

Follow company phone procedures at all times, including daily role-play to maintain skills

Listen to recorded calls on a regular basis; identify areas for improvement

Point-of-Sale

Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently

Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct

Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc.

Accurately enter pricing and cost of goods into point-of-sale system on every ticket

Hiring

Keep center fully staffed by hiring technicians and other center staff members as needed

Screen candidates thoroughly and ensure that all team members meet center standards

Proactively recruit and maintain a pipeline of potential technicians

Maintain accurate and complete personnel records at all times

Back Office/Financials

Maintain accurate daily records of all customer transactions & daily center business

Track cores, returns, warranty claims on a daily basis to ensure accuracy

Manage gross margins

Center Upkeep

Proactively work to maintain clean, comfortable and professional store image at all times

Assist as needed in any regular store maintenance

Handle cores, returns, inventory deliveries and other center upkeep tasks as requested

Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)

Teamwork/Culture

Be a team player. Help other people meet their goals

Train & teach new team members as needed

Contribute to a positive, productive team environment

Maintain a positive, productive culture among all center team members

Encourage teamwork, positivity, and accountability among all team members

Qualifications/Skills

5+ years of experience as sales/customer service leader. Ability to think creatively when dealing with customers

Experience working with point-of-sale software or complex Windows software

Excellent people and phone skills

Proactive self-starter

Ability to multi-task

Interest in automotive industry

Benefits:

Medical insurance

Dental insurance

Vision insurance

Paid Holidays

• Must be able to lift 50 lbs
• Must have a valid drivers license
• Must be able to Write up Estimates and Talk to Customers
• Must have minimum of 3yrs automotive experience

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background/experience not necessary but interest is preferred.

Meineke Car Care Centers, Inc. is a franchise-based international automotive repair chain with more than 900 locations. The chain is rankedin the Franchise 500 andin America's Top Global.